Shipping policy

 

Shipping Policy

Last updated: [Date]

Welcome to Audentia Enterprises! We are committed to providing you with the best possible service and experience. Please read through our shipping policy to understand how we handle shipping and delivery of your orders.

1. Shipping Locations

We ship our products globally. Please note that shipping times and costs may vary depending on your location.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order and your location. The final shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

  • In-Stock Items: Orders for in-stock items are processed within 1-2 business days.
  • Custom Orders: Orders for custom items, such as custom ear plugs and in-ear monitors, are processed within 5-10 business days.

4. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days
  • International Shipping:15-30 business days

Note: Delivery times are estimates and may vary depending on external factors such as carrier delays, customs processing, and local postal services.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

6. International Shipping

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

7. Shipping Restrictions

Certain products may be restricted from shipping to specific countries due to local regulations. If your order contains a restricted item, we will notify you and help you find an alternative solution.

8. Damaged or Lost Packages

We take great care in packaging your orders to ensure they arrive safely. If your order arrives damaged or is lost during transit, please contact our customer service team immediately at [Customer Service Email/Phone]. We will work with you to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

  • Email: info@audentia.ae
  • Phone: +971564160450
  • Address: Sharjah Media City Shams 

Thank you for shopping with Audentia Enterprises. We appreciate your business and strive to provide you with the best products and services.